Greetings, lovely! We're sending heaps of love and positive vibes your way, and we genuinely hope you're swooning over every item you picked up from us. But hey, we understand – sometimes an item just doesn't quite click, and that's perfectly alright! Your happiness means everything to us, so we've crafted a super flexible return policy to keep those smiles beaming.If, by any chance, you need to make a return, simply reach out to us within 7 days of receiving your item, and we'll sort you out with a store credit. Now, there are a few tiny details we need you to check before sending it back our way: please ensure your items are in original condition. If it’s clothing: unworn, unwashed, and still flaunting their original tags. We've got to keep things fresh, you know? And fret not, we trust you not to send back items with makeup smudges, deodorant marks, pet hair, perfume scents, smoke residue, or any other funky stuff. We know you're better than that, darling! ❤️To kickstart the return process, simply shoot us an email at debbie@williamsandcodesign.com. Once you do, just hang tight for our prompt reply, which will include an approval from us to proceed. And hey, we promise to get back to you ASAP because you deserve speedy service. Life does happen and we do our best to give grace and ask for that in return.
Now, here's a little heads up: returns can take up to one week to process from the day they're delivered to us. But hey, most of the time we're lightning-fast and process them in just a few days. Occasionally, though, life throws us a curveball, so keep an eye on that tracking number for your peace of mind.Oh, and one more thing to note: Mystery Items, Sale Rack treasures (anything discounted or with a coupon code applied), Jewelry, Swimwear, and Final Sale goodies are like that special dessert you can't share – they're not returnable.We totally get it, darling – there are countless places you could shop at, and we're beyond grateful that you chose to be a part of our Williams & Co Design family. We're committed to ensuring you're head-over-heels in love with every single item you get from us. So thank you, thank you for your loyalty and support, we can't wait to see you again real soon!

 

Cancellation policy — ORDERS MAY BE CANCELED FOR REFUND UP UNTIL THE ITEMS SHIPS AND LEAVES OUR FACILITY. IN WHICH TIME THE ORDER MUST BE RETURNED BEFORE ANY EXCHANGE CAN TAKE PLACE.